Nurse Triage Service
Join the Fastest Growing HIPAA Compliant Nurse Triage Service
Adult and Pediatric Triage Partnering with Adult physcians and pediatricians to provide around-the-clock triage response to their patients. Our nurses are here to deliver quality care of your patients when you aren't available. After-Hours Team. Our registered nurses are trained specifically in Adult and Pediatric telephone triage and will provide an excellent clinical service and a positive experience for each caller. We Are Here For You!Reliable and Affordable Triage
Medico has perfected delivering reliable and affordable triage services for the pediatric and adult patient community. Medico presently serves physicians, practices, clinics, hospitals and healthcare facilities nearly everywhere in the USA.Proprietary Systems
Prior to our developing the proprietary systems that we presently use to perform telephonic triage, Medico Triage reviewed off-the-shelf commercial programs. Our engineering experts found they did not meet the needs for an efficient triage process or today's patient need and we created a higher technology systems environment.Medico Triage Client
To meet those needs, we have developed Medico Triageclient, which enables our triage team, to provide responsive and qualitative triage encounters for your patients. Medico Triageclient continually monitors trending call volume by nurse and by state, and alerts our dispatch staff to impending needs for additional nursing support.On-Call Nurses
On-Call nurses are always available, to provide support during spikes in call volume, to insure we maintain call response times. The dispatch team is provided with a full view of all call activity, to insure that calls are responded to in a timely manner and with priority of concern.Analytics
Our systems can provide all manner of customized reports, to analyze data that is most important to your practice. Reports such as ER utilization most often used protocols or call response times are among the many reports available.System Back-Up
Medico Triage systems are backed up by a multtude of redundant servers, in the case of technology failure. On site servers backed up by cloud servers insure continuous operation, with greater than 99.99% system availabilityDependability
Medico's supervisory staff is here to answer any questions that you or your callers may have. Well-trained, professional operators are always available to make on-call changes, location adjustments, and account modifications. Medico's technical and engineering staff is on-call around the clock to handle any type of technical emergency. Should disaster strike, Medico's telephone lines, computers, servers and power sources are redundant, elimiting service interruptions. Medico America's software is proprietary, providing flexibility in designing custom applications. Power is guaranteed through deployment of both short-term and long term solutions. All computers and servers are equipped with battery backup, to bridge temporary losses of power. Long term loss of power from weather emergencies or power grid failures are mitigated by an on-site natural gas powered generator, insuring all critical systems are up and running through unexpected events.Our Services
| 1 | Symptom Evaluation | 24/7 Evaluation Patient symptoms via the phone line by specially trained licensed registered nurses |
| 2 | Comprehensive Assessment | Comprehensive symptom-based assessment using the gold standard Schmitt-Thompson Protocols for medical triage |
| 3 | Health Information | Key supplementary and preventive health information |
| 4 | Customized Data | Customized data gathering questions as requested |
| 5 | EMR’s | Encounter documentation for inclusion in Electronic Medical Records |
| 6 | HIPAA Compliant | All employees have confidentiality agreements in place. No one outside of the immediate triage and reporting processes have access to any protected client health information. |
| 7 | Nationwide | Medico America has registered nurses in all 50 states. |
| 8 | Health Management Software | Client-specific information loaded into Medico Americas Health Management Software platform |
| 9 | Toll-Free Number | Dedicated toll-free nurse advice line number with customized greeting |
| 10 | Competence | RNs with an average of 18 years clinical experience are entirely focused on pediatrics and adult care. |
WHY MEDICO AMERICA
- E-Z TO USE. BE UP AND RUNNING WITH IN SECONDS. HASSLE-FREE SET UP.
- CUSTOM-TAILORED TO SUIT YOUR INDIVIDUAL BUSINESS NEEDS
- ONLINE ACCOUNT ACCESS. EASY TO SEE WHATS GOING GET REPORTS
- GIVE YOUR PATIENTS THE BEST CUSTOMER SERVICE EXPERIENCE IN THE BUSINESS
- IMMEDIATE CALL PICK UP BY AN EXPERIENCED PROFESSIONAL SPECIALIZING IN YOUR FIELD
Why You Need Us
DEDICATED
We add polish, value and quality to your practice brand, working hard to strike the correct tone, terminology, process and technical understanding of your business. Our professionalism translates into your patient satisfaction.
Remarkable Client Service
We boost your practice reputation for service. Our professional team is available 24/7, 365, managing all your practice incoming calls, scheduling appointments, assisting your patients, building patient leads and your practice brand. Even while your staff is off-duty.
Seamless
We'll patch calls to your office or cell phone, take your appointments and access your directory--and most callers won't know the difference.
Experienced
Remarkable client service is impossible without capable employees. We've built our core team from a pool of client-care experts, and we work hard for you.
People-Centric
We believe that strong relationships are the successful spark of a successful medical practice and patient satisfaction. Callers hang up on voice mail, not on people. We'll capture all the after-hours calls you'd otherwise miss.
Why You Need Us
Our dedication, experience, versatility, superior technology and strong rate of return lifts Medico leagues above other virtual receptionist services.
Cost-Effective
Medico is your 24/7 front office. Lower your administrative costs, streamline your time management and increase your profitability. Do it cheaper than an on-site receptionist.
We'll prove it
Extend your brand and enhance your reputation. Medico speaks your language. Give Us a Try
All of Our Operators Are Located in the USA
in the USA
